UK Mainland and Northern Ireland
We are pleased to be able to offer free standard delivery on all mainland UK orders over £45 (except for our non standard items including 'giant' animals).
We aim to dispatch all orders within three working days, normally using a courier service.
Standard packages over £45 UK & NI - Delivery free
Standard packages £45 and under UK & NI - Delivery £4.00
Non standard items (including 'giant' animals) - Delivery £25 within Leicestershire and Rutland, UK only. Delivery information for these items is clearly stated in each description. These items are also available for collection from Glenfield, Leicester, UK. We are sorry but these items are not currently available for delivery outside of Leicestershire and Rutland, UK.
Republic of Ireland
We are pleased to offer shipping to the Republic of Ireland at a flat rate cost of £12.00, this is inclusive of all our products and any value. Free shipping on orders over £45 does not apply to ROI and is only available to Mainland UK and Northern Ireland.
- Republic of Ireland Delivery - Flat Rate £12.00
Delivery charges are automatically calculated and will be shown at the checkout. You will also have the chance to review your order before proceeding.
- Almost all packages will require a signature upon receipt
- Where a safe place is specified for delivery, the customer assumes responsibility for lost parcels
We are not currently supporting international orders but plan to do so in the future
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
How to Return an Item
- To complete your return, we require a receipt or proof of purchase
- We recommend that you use signed for, insured delivery and keep the receipt
- We can’t guarantee that we will receive your returned item
- Please do not send your purchase back to the manufacturer
There are certain situations where only partial refunds are granted
- Books and clothes with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you whether your return has been approved.
Late or missing refunds
- Wait a few days
- Check your bank account again
- Contact your credit card company, it may take some time before your refund is officially posted
Contact your bank, there is often some processing time before a refund is posted.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.